Privacy Policy

“Your stories, your health details and your family’s journey with MotherFather deserve gentle privacy.”

Think of this Privacy Policy as a blog-style guide that explains, in plain language, what information we collect, why we collect it, and how we keep it safe.

1. Introduction & Scope of this Privacy Policy

Hari Om Mother Father Home Healthcare (“we”, “us”, “our” or the “Company”) is a devotional home healthcare initiative founded by Mr. Chander Shekhar Sibal. Inspired by the seva (service) offered to his own parents, our mission is to bring compassionate medical, nursing and caregiving support to patients and families in the comfort of their homes, in the Lotus Feet of Lord Vishnu.

This Privacy Policy explains how we handle personal information when you visit our website, submit a callback request, book a service, join our meditation or “Man Ki Baat” sessions, or otherwise interact with us online. It applies to visitors, patients, caregivers, family members and any other individuals whose data we may collect through our website and related digital tools.

We aim to treat your information with the same respect and care with which we would treat our own MotherFather. By using this website, you agree that we may collect and use your information in accordance with this Privacy Policy and our Terms & Conditions.

“Our promise is to collect only what we need, explain why we need it, and guard it with devotion and responsibility.”

— Hari Om Mother Father Home Healthcare

2. Information We Collect

Depending on how you use our website and services, we may collect the following categories of information:

Contact details: such as your name, mobile number, email address, city and address, when you fill out forms, request a callback or make a booking.
Patient information: such as age, gender, basic medical history, current health concerns, ongoing treatment, and preferred services (for example, doctor at home, nurse at home, attendant, pathology test, radiology, ambulance or volunteers community service). This information is usually provided by you or a family member.
Booking and service details: including type of service requested, time and date of appointments, location of service, package details and related communication.
Payment and transaction information: limited details related to online payments processed through our payment gateway partners (for example, Razorpay), such as transaction IDs, payment method type, masked card details (where applicable), payment status, amount, and timestamps. We do not receive or store your full card number, CVV, netbanking passwords or UPI PIN; these are handled directly by the payment gateway and/or its banking partners.
Wellness & meditation data: if you register for guided meditation, yoga, or “Man Ki Baat” sessions, we may collect your name, contact details, preferred slot and any preferences you share voluntarily.
Technical and usage data: such as IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This data helps us understand how the website is used and improve user experience.
Communication records: including messages, emails, feedback, support requests and call logs, where applicable, so that we can track and respond to your queries and improve our services.

We generally collect information directly from you when you fill out forms or contact us. In some cases, limited information may be collected automatically through cookies and analytics tools, as explained below.

3. How We Use Your Information

We use the information we collect for purposes that are connected to providing safe, effective and compassionate home healthcare services. These purposes include:

Service coordination and delivery: to understand your needs, match you with suitable doctors, nurses, attendants, labs, radiology providers, ambulance operators and volunteers, and to arrange home visits or online consultations.
Communication: to contact you regarding your requests, confirm or reschedule appointments, share instructions, send reminders for upcoming visits, and inform you about important health or safety advisories.
Care planning: to assist healthcare professionals in understanding the patient’s background, so that they can recommend appropriate care, tests or follow-ups.
Meditation and wellness programs: to manage registrations for meditation, yoga and “Man Ki Baat” calls, send joining links where applicable, and share schedules or updates for these devotional wellness offerings.
Improvement of services and website: to analyse how users interact with our website, identify areas for improvement, and make sure the content, navigation and tools are clear, safe and easy to use.
Security and fraud prevention: to protect our website, users, caregivers and partners from misuse, unauthorised access, fraud or other harmful activity.
Legal and regulatory compliance: to comply with applicable laws, respond to lawful requests from authorities, and maintain necessary records for audit or dispute resolution.

4. Legal Basis for Processing (where applicable)

In jurisdictions where a legal basis is required for processing personal data (for example, under certain data protection laws), we typically rely on one or more of the following bases:

Your consent: for example, when you voluntarily submit your details through forms, request a callback, or register for meditation sessions.
Performance of a contract: when processing your information is necessary to provide the services you have requested or to take steps at your request before entering into an agreement.
Legitimate interests: such as improving our services, ensuring network and information security, preventing abuse, and maintaining a devotional and respectful environment for users.
Legal obligations: where we are required by law to retain or share certain information with authorities or regulators.

To deliver home healthcare and wellness services effectively, we may share relevant information with carefully chosen third parties, including:

Doctors, nurses and paramedical staff who provide in-home or online consultations;
Pathology labs and radiology providers involved in tests or imaging;
Attendants, caregivers and volunteers supporting daily activities or community outreach;
Ambulance operators and emergency support partners;
Technology and communication service providers who help us send messages, host the website or provide secure data storage.

We share only the information that is reasonably necessary for these providers to perform their duties and deliver the requested services. Wherever feasible, we expect such partners to handle your data with confidentiality, care and compliance with applicable privacy obligations.

We do not sell your personally identifiable information to third-party marketers. However, we may share anonymised or aggregated data (that does not identify individuals) for analytics, service planning or reporting.

6. Data Retention

We retain your information for as long as it is reasonably necessary for the purposes outlined in this Privacy Policy, including:

To manage ongoing or future bookings and care plans;
To maintain records of services rendered, in case of follow-up, audits or disputes;
To comply with legal, regulatory or accounting requirements.

The exact retention period can vary depending on the type of information, nature of the service, and local legal obligations. When information is no longer required, we will take reasonable steps to delete, anonymise or securely store it in accordance with applicable law and our internal policies.

7. Cookies, Analytics & Similar Technologies

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance and security. Cookies are small text files stored on your device by your browser.

We may use:

Essential cookies that are necessary for basic functions such as page navigation and secure areas of the site.
Analytics cookies to understand which pages are visited, how long visitors stay, and which content is helpful, so that we can continuously improve the website.

You can usually control or disable cookies through your browser settings. Please note that blocking certain cookies may affect the functionality or performance of the website.

8. Information Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or alteration. These may include secure hosting environments, access controls, and internal policies for handling sensitive data.

However, no method of transmission over the Internet, or method of electronic storage, is completely risk-free. While we strive to protect your data, we cannot guarantee absolute security. We encourage you to use strong passwords, avoid sharing sensitive details over unsecured networks, and contact us if you suspect any misuse of your information.

9A. Use of Phone, WhatsApp & SMS Communications

In India, many families prefer to communicate using phone calls and messaging applications such as WhatsApp, SMS and similar tools. When you share your contact number with us, you authorise us and our authorised team members to contact you using these channels for legitimate purposes related to your care, including confirming bookings, sharing visit details, sending reminders, and responding to your questions.

We do not use these channels for mass marketing of unrelated products. However, certain information (such as your phone number, profile picture or status message) may be visible to the messaging platform provider under its own terms and privacy policy. We encourage you to review the privacy settings of any such apps you use. If at any time you wish to change how we contact you, please inform us using the details on the Contact page; some essential communications may still be required for safety, regulatory or operational reasons.

We typically do not record calls or store chat screenshots unless needed for quality, training or dispute-resolution purposes, and even then we strive to limit access to those with a business need-to-know. Please avoid sharing highly sensitive information (such as full medical reports or financial details) in open or insecure channels unless expressly requested and necessary for your care.

9. Children’s & Elderly Patients’ Information

Our services often involve caring for elderly parents (“MotherFather”) and, in some cases, children or newborns through baby care or family services. Information about such patients is typically provided by a parent, adult child or authorised family member.

We expect that bookings and formal agreements are made by adults who can lawfully consent on behalf of dependent family members. If you believe that we have collected personal information directly from a minor without appropriate consent, please contact us so that we can review and address the situation.

10. Your Privacy Rights & Choices

Depending on your location and the applicable law, you may have certain rights in relation to your personal information, such as:

The right to request access to the personal information we hold about you;
The right to request correction of inaccurate or incomplete information;
The right to request deletion of your data, subject to legal and operational constraints;
The right to object to or restrict certain types of processing;
The right to withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details provided on the Contact Us page. We may need to verify your identity before responding to certain requests, especially where health-related or sensitive data is involved.

11. Third-Party Links & External Services

Our website may contain links to third-party websites, apps or services (for example, articles, partner sites or social media pages). These external sites are not controlled by Hari Om Mother Father Home Healthcare, and this Privacy Policy does not apply to them.

We encourage you to review the privacy policies of any third-party websites or services you visit through our links, so that you understand how your information may be collected and used there.

11A. Location of Services, Data Hosting & Applicable Law

At present, our core services are primarily operated from and intended for users in and around Gurgaon (Gurugram), Haryana, India, although families from other locations may also visit this website and contact us.

Our website is currently hosted with a trusted infrastructure provider using a data centre located in the Asia (Singapore) region (for example, GoDaddy Asia – Singapore). Your information may therefore be processed and stored on servers located in India and/or Singapore, or in other jurisdictions where our trusted hosting or technology partners operate, subject to reasonable contractual safeguards.

By using this website and sharing your information, you understand that your data may be transferred to, stored in, or processed in locations that may have different data protection laws than the place where you reside. Wherever reasonably possible, we will take steps to ensure that such transfers comply with applicable Indian laws and that your information receives appropriate protection.

Nothing in this Privacy Policy is intended to limit the rights you may have under the Information Technology Act, 2000, the rules made thereunder, and any other applicable Indian data protection requirements, as amended from time to time.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or devotional initiatives. When we make significant updates, we may post a notice on this page or on the homepage.

Your continued use of the website after such changes become effective will signify your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed.

13. Contact & Grievance Redressal

If you have any questions, concerns or feedback about this Privacy Policy or how we handle your information, please contact us through the details provided on the Contact Us page.

If you wish to raise a specific privacy-related grievance (for example, regarding data accuracy, access or security), please clearly mention your name, contact number, relevant dates, and a brief description of the issue. We will do our best to review and respond within a reasonable time, guided by both legal obligations and the compassionate values with which this platform was created.

By using this website, you acknowledge that you have read, understood and agreed to this Privacy Policy and that you trust us to care for your information with sensitivity, devotion and responsibility.

Last updated: 27 December 2025.

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