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Terms & Conditions

Please read these Terms & Conditions carefully before using the Hari Om Mother Father Home Healthcare website or booking any of our home healthcare services.

“Simple, clear terms written for families caring for their MotherFather at home.”

This page reads more like a short blog article than a legal document, so you can quickly understand how Hari Om Mother Father Home Healthcare works, what we promise, and what we expect from you.

CONSENT FOR DRUG ADMINISTRATION AT HOME

This consent is to document that the patient (or guardian) has voluntarily agreed to receive drug administration at home by a qualified nurse/healthcare professional deputed by the home care service provider.

Declaration and Consent

  1. (Patient/Relative/Guardian), hereby give my full consent for administration of the above-mentioned drug(s) at my home.
  2. I confirm that the drugs have been prescribed by a registered medical practitioner, and I have shared a valid prescription with the home care nurse.
  3. I understand that the home care nurse will administer the drug as per the prescription and protocol, and the home care company or its staff shall not be held liable for:
    • Any adverse reaction, side effect, or allergy caused by the drug.
    • Any deterioration in the patient’s condition arising from the underlying disease or response to the treatment.
    • Any emergency situation occurring during or after administration.
  4. I confirm that I have been informed about the possible side effects, and I take full responsibility for contacting my doctor or emergency services if any adverse reaction occurs.
  5. I understand that the home care service is limited to drug administration only and does not replace hospital-level monitoring or emergency medical support.
  6. I release the Home Care Company / Nursing Agency and its employees, nurses, or associates from any claim, demand, or liability arising from or related to the drug administration procedure conducted at home.

Table of Contents

3. Nature of Services & Role of the Platform

Hari Om Mother Father Home Healthcare (“we”, “us”, “our” or the “Company”) is a devotional home healthcare initiative that aims to bring compassionate medical and nursing care to the homes of patients and their families. Inspired by the personal caregiving journey of our Founder, Mr. Chander Shekhar Sibal, our services are offered in the spirit of seva (service) at the Lotus Feet of Lord Vishnu. We combine medical support, caregiving, and wellness offerings such as meditation and yoga, with deep respect for parents (“MotherFather”) and elders.

Through this website and related online platforms, we provide information about our services, allow you to request or book home healthcare services such as doctor visits, nurses, attendants, diagnostic tests, radiology, ambulances and volunteers community support, and offer free spiritual and wellness initiatives like guided meditation and “Man Ki Baat” calls. These Terms & Conditions (“Terms”) govern your access to and use of our website, mobile experiences (if any), and our online booking and callback tools.

By using this website, submitting a callback request, creating an account, booking a service, or otherwise interacting with our digital platforms, you acknowledge that you have read, understood and agree to be bound by these Terms. These Terms are designed to be transparent, user-friendly and aligned with the devotional and ethical values that guide our work.

Our current operational focus is primarily on serving families in and around Gurgaon (Gurugram), Haryana, India. Descriptions of services, pricing and availability on the website are indicative and may vary based on your exact location, building access, time of day, and the professional assigned. We reserve the right to decline or modify a requested service if it is not feasible, safe or permitted under applicable law in your area.

“In simple words, these terms are here to protect patients, families and caregivers so that seva can continue smoothly.”

— Hari Om Mother Father Home Healthcare

2. Acceptance of Terms

By accessing, browsing or using this website in any manner, you agree to be bound by these Terms, as well as our Privacy Policy and any additional policies that may be displayed to you when you use specific features (for example, callback forms, registration forms, or special programs). If you do not agree with any part of these Terms, you must not use this website or our online services.

If you are using the website on behalf of another person (for example, booking services for your parents, elders, child or other family member), you represent that you are authorised to do so and that you accept these Terms on their behalf. You also confirm that any information you submit about them is accurate to the best of your knowledge.

3. Nature of Services & Role of the Platform

Hari Om Mother Father Home Healthcare is primarily a coordination and facilitation platform for home-based healthcare and wellness services. Depending on your city and availability, services may include, but are not limited to:

  • Doctor at Home visits and online consultations;
  • Nurse at Home and post-surgery nursing care;
  • Attendants and caregivers for day or night shifts;
  • Pathology and lab sample collection at home;
  • Radiology and imaging services at home (where available);
  • Ambulance support and coordinated emergency transfers;
  • Volunteers community services and outreach programs;
  • Wellness offerings such as guided meditation, yoga and “Man Ki Baat” calls.

In many cases, we work with independent third-party professionals and organisations, such as doctors, nurses, technicians, ambulance providers and volunteers. While we take reasonable care in curating and coordinating such services, these professionals and partners are not our employees in all cases. The ultimate responsibility for clinical decisions, medical advice and treatment lies with the respective qualified healthcare professionals.

The website helps you discover services, submit your requirements, request a callback, and in some cases make or confirm bookings. The exact scope of services, availability, pricing, inclusions, exclusions, and city-wise limitations will be communicated during the booking process or through our official communication channels.

4. Eligibility & Use of the Website

To use this website, you must be capable of forming a legally binding contract under applicable law. Minors may access the information on this website under the guidance of a parent or legal guardian, but bookings and formal agreements should be completed by adults who can accept these Terms.

You agree that you will not use the website for any unlawful, fraudulent or abusive purpose, including but not limited to:

  • Misrepresenting patient details, medical history or contact information;
  • Attempting to interfere with or disrupt the functioning of the website or related systems;
  • Copying, scraping, or reusing content without permission, beyond what is allowed under these Terms;
  • Engaging in any activity that could harm the reputation, goodwill or devotional character of Hari Om Mother Father Home Healthcare or its Founder.

5. Medical Disclaimer & Emergency Situations

The information provided on this website, including articles, service descriptions, wellness content, meditation resources and founder messages, is for general informational and educational purposes only. It is not intended to be, and must not be treated as, a substitute for professional medical advice, diagnosis or treatment.

Always seek the advice of your doctor or other qualified healthcare provider with any questions you may have regarding a medical condition, medications, tests or treatment plans. Never disregard professional medical advice or delay seeking it because of something you have read on this website.

Emergency Disclaimer: If you believe you or someone else is experiencing a medical emergency (such as severe chest pain, difficulty breathing, stroke symptoms, major injury, uncontrolled bleeding or loss of consciousness), you should immediately contact your local emergency number and/or visit the nearest hospital. Our callback tools, ambulance coordination and online forms are not a replacement for direct emergency services and may not always be available in real-time.

Where you choose to use any teleconsultation or online consultation facility made available through our doctors or partners, you understand that the healthcare professional may need to rely on the history, images, reports and description you provide, and that they may not be able to perform a full physical examination. Such consultations are intended to support, not replace, in-person care where it is clinically required. The consulting doctor will decide, in their professional judgement, whether remote advice is sufficient or whether a hospital visit, in-person examination or emergency care is necessary.

6. Bookings, Cancellations & Payments

When you submit a service request, callback form or booking through our website, you authorise us to contact you through phone, SMS, messaging apps or email to understand your requirement, confirm details and share next steps. All bookings are subject to provider availability, location feasibility and medical appropriateness.

Specific terms related to each booking (such as visit duration, package contents, charges, discounts, follow-up visits and city-wise availability) will be explained to you at the time of confirmation. By proceeding with the booking, you agree to those specific terms in addition to these general Terms.

Cancellations & rescheduling: Cancellation and rescheduling policies may differ based on the type of service, provider and timing. Where applicable, we will share the relevant policy with you during booking. In certain urgent medical situations, we may be required to reschedule or alter a visit to ensure safety of the patient, caregivers and medical staff.

Payments: Details of applicable fees, taxes and payment modes will be shared before or during booking. You agree to pay the confirmed amount through the approved payment methods. Any refunds, if applicable, will be processed as per the specific service policy communicated to you.

Where we use online payment gateways or third-party platforms for processing your payments, you may also be subject to their terms and privacy policies. We are not responsible for technical failures, downtime, security incidents or additional charges imposed by such third-party providers, but we will provide reasonable support in helping you clarify issues with them where possible.

At present, most online payments for our services are processed through Razorpay (India) using its secure payment gateway and webhook-based confirmation. When you make a payment, certain information such as your name, contact details and transaction-related identifiers are shared with Razorpay so that it can process the payment in accordance with its own terms and privacy policy. We do not store your full card number, CVV or netbanking passwords; these are handled directly by Razorpay and/or its acquiring bank partners.

An order or booking is treated as confirmed only after we receive a successful payment status from Razorpay via its server-to-server webhook or equivalent backend confirmation, even if your browser shows a preliminary “success” message. In the event of any mismatch between what is displayed to you and the status received from Razorpay, our records based on the Razorpay logs and confirmations will generally be treated as final, subject to applicable law and any genuine dispute-resolution process.

Unless expressly stated otherwise, quotes shared with you are estimates based on the information available at the time of booking. Final charges may vary depending on the actual time spent, consumables used, additional procedures requested, or complexity of care required, and you agree to pay such reasonable and transparently communicated variations.

7. User Responsibilities & Care at Home

To ensure safe and effective delivery of home healthcare services, you agree to:

  • Provide complete, accurate and up-to-date information about the patient, including medical history, medications, allergies and current symptoms, to the best of your knowledge.
  • Ensure that your home environment is reasonably safe and hygienic for visiting doctors, nurses, attendants and technicians.
  • Treat caregivers, volunteers and support staff with respect, dignity and basic courtesy, in alignment with the values of “Hari Om Mother Father”.
  • Follow the instructions and care plans recommended by your doctors and healthcare providers, and promptly inform them if there is any change in the patient’s condition.
  • Use any equipment, devices or consumables provided as part of the service exactly as directed and not for any unauthorised purpose.
  • Ensure that a responsible adult family member or authorised attendant is present at home during visits (unless otherwise agreed in writing), to receive the provider, share accurate information, and support decision-making for the patient.
  • Inform us in advance, as far as possible, if there are contagious or infectious conditions in the household, and follow reasonable infection-control precautions suggested by our team (for example, mask usage, ventilation, limiting the number of people in the room).
  • Refrain from audio or video recording, photographing or live-streaming the visit without the clear knowledge and consent of the healthcare professional, except where mutually agreed for medical record-keeping and in compliance with applicable law.

We reserve the right to decline or discontinue services if there is abuse, harassment, unsafe conditions or repeated non-cooperation that puts our team or partners at risk.

8. Caregivers, Partners & Third-Party Providers

To serve you better, we may collaborate with independent third-party providers, including doctors, nurses, paramedics, laboratory partners, radiology providers, ambulance operators, volunteers and technology vendors. We endeavour to associate with competent and ethical professionals; however, we do not assume the role of a hospital or clinic, and in many cases we do not directly employ these professionals.

The relationship between you and such healthcare providers is typically that of patient and independent professional. Clinical decisions, prescriptions, diagnosis and treatment plans are their responsibility. Hari Om Mother Father Home Healthcare facilitates coordination and strives to create a compassionate ecosystem, but cannot guarantee specific clinical outcomes.

By using our platform, you agree that you will not circumvent or attempt to bypass us by directly engaging, employing or offering parallel work to individual caregivers, nurses or other providers introduced through our platform, in a manner that undermines our agreements with them. Any such direct arrangements are entirely at your own risk, and we will not be responsible for services rendered outside our coordination and oversight framework.

Any feedback or concerns about a particular provider should be promptly shared with us through the contact details mentioned on this website, so that we can take appropriate steps such as review, training, or changes in allocation.

9. Data Collection, Privacy & Communication

When you use our website, book services, request a callback, register for meditation or “Man Ki Baat” sessions, or contact us, we may collect certain information, including but not limited to:

  • Basic identity and contact details such as name, mobile number, email address and city;
  • Patient details such as age, gender, medical history, current health concerns and service preferences, as voluntarily shared by you;
  • Technical information such as IP address, device details, browser type and pages visited, collected through server logs or analytics tools;
  • Interaction details such as call records, messages, feedback and support requests, to help us serve you better.

We respect the sensitive nature of health and personal data. Our Privacy Policy explains in more detail how we collect, use, store and protect your information. By using our website or submitting your data, you consent to such collection and use in accordance with that policy.

We may use your contact details to communicate important information related to your bookings, reminders for upcoming visits, updates about meditation and wellness sessions, safety advisories, and carefully curated health information. You can request limited changes to your communication preferences by contacting us, subject to legal and operational constraints.

We do not sell your personally identifiable information to third-party marketers. However, we may share your information with service providers or partners who are involved in delivering your requested services, under confidentiality and data protection commitments.

10. Use of Website Content & Intellectual Property

All content on this website, including text, images, logos, graphics, icons, layouts, audio-visual material, and the devotional narratives shared by the Founder, are protected by applicable intellectual property laws. Unless otherwise stated, Hari Om Mother Father Home Healthcare (or its licensors) owns the rights to this content.

You may:

  • View and read the content for your personal, non-commercial use;
  • Print or download limited extracts for personal reference, caregiving planning or discussion with your doctor, provided you do not remove any acknowledgements or proprietary notices; and
  • Share official links to our pages on social media or messaging platforms to help others discover our services.

You may not, without our prior written consent:

  • Republish large portions of our content on other websites, apps or printed material;
  • Use our brand name, logo or images in a way that suggests partnership, endorsement or affiliation where none exists;
  • Copy, modify, distribute, sell or exploit any part of this website for commercial purposes; or
  • Bypass or attempt to bypass any technical measures we use to protect our content or systems.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Hari Om Mother Father Home Healthcare, its Founder, team members, partners and service providers shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or in connection with:

  • Your use of, or inability to use, this website or online tools;
  • Any delay, interruption, error or omission in the operation of the website or communication systems;
  • Acts, errors or omissions of third-party healthcare providers, technicians, ambulance operators, volunteers or other independent professionals;
  • Decisions you make based on the information, content or recommendations available on this website;
  • Events or circumstances beyond our reasonable control, including but not limited to natural disasters, epidemics or pandemics, strikes, lockdowns, transport disruptions, civil disturbances, or sudden changes in law or government orders (force majeure).

Our total aggregate liability for any claims arising out of or related to your use of the website or our coordination services, whether in contract, tort or otherwise, shall be limited to the amount, if any, that you have actually paid to us for the specific service giving rise to the claim.

12. Indemnity

You agree to indemnify, defend and hold harmless Hari Om Mother Father Home Healthcare, its Founder, officers, employees, partners and service providers from and against any and all claims, demands, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your breach of these Terms or any applicable law;
  • Your misuse of the website, content or services;
  • Any inaccurate information or misrepresentations you provide about yourself or the patient; or
  • Your interaction with third-party providers engaged through our platform, to the extent such issues are not directly caused by our gross negligence or wilful misconduct.

13. Changes to Services, Website & Terms

Our services, features, city coverage, pricing and content may evolve over time as we learn from patients, families, caregivers and the Founder’s vision. We may, at our discretion, add, modify, suspend or discontinue any part of the website or service offerings, with or without prior notice, provided that ongoing confirmed bookings are handled with reasonable care.

We may also update these Terms from time to time to reflect changes in law, technology, operations or devotional initiatives. When we make material changes, we may post a notice on this page or on the homepage. Your continued use of the website after such updates will constitute acceptance of the revised Terms.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Hari Om Mother Father Home Healthcare is primarily operating, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms, your use of the website, or our services shall, in the first instance, be attempted to be resolved amicably through discussions and mutual understanding.

If an amicable resolution is not possible within a reasonable period, the dispute may be submitted to the competent courts or appropriate dispute resolution forum in such jurisdiction, subject to applicable law. For services currently operated from Gurgaon (Gurugram), Haryana, India, you agree that, subject to applicable law, the courts at Gurugram, Haryana shall have exclusive jurisdiction. By using this website, you consent to the exclusive jurisdiction of such courts or forums.

15. Contact, Feedback & Grievance Redressal

We welcome your feedback, suggestions and concerns, as they help us serve patients and families with greater sensitivity and care. If you have any questions about these Terms, our services, or your experience with our team, please reach out using the details provided on the Contact Us page.

If you wish to raise a specific grievance related to a booking, caregiver, partner or website experience, please clearly mention the date, location, nature of service, and your contact details so that we can investigate and respond appropriately. We will strive to address genuine grievances in a fair and timely manner, keeping in mind both the practical realities of home healthcare and the devotional ethos with which this platform was founded.

By continuing to use this website, you acknowledge that you have read, understood and agreed to these Terms & Conditions and that you wish to participate in the journey of caring for MotherFather and loved ones with compassion, dignity and faith.

Last updated: 27 December 2025.